Whether you are a first-time player from Karachi trying to figure out how JazzCash deposits work, or a regular pk78 member in Lahore looking for clarification on bonus wagering terms — this FAQ page covers it all. We have organised 22 of the most common questions Pakistani players ask into five clear categories, so you can find answers fast, without waiting for live chat.
Jump straight to the answer category most relevant to you right now
Start with our Account & Registration section. Covers how to sign up, what KYC documents you need, age verification, and how to log in to your pk78 account for the first time.
All your PKR payment questions answered — JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, USDT TRC20. Minimum amounts, processing times, and fees explained clearly.
Not sure how wagering requirements work or which games contribute to clearing your pk78 welcome bonus? The Bonuses & Promotions section covers every detail you need.
From PSL cricket betting odds to how Dragon and Tiger works, and whether pk78 slots are fair — the Games section answers the most common gameplay questions from Pakistani players.
Find out about pk78's international gaming license, 21+ age enforcement, self-exclusion tools, deposit limits, and how to get support if gambling is affecting your wellbeing.
If your question is not answered here, pk78's support team is available 24 hours a day via live chat in your account dashboard, or by email at [email protected] (plain text, not a link).
Registering on pk78 takes under two minutes. Visit pk78.bid and click the registration link. You will need to provide your Pakistani mobile number, a valid email address, your full name as it appears on your CNIC, your date of birth, and your city of residence (e.g. Karachi, Lahore, Islamabad, or Faisalabad). Once submitted, your account is created and you can make your first deposit. Note that withdrawals require KYC verification to be completed first.
pk78 requires a clear photograph or scan of your Pakistani National Identity Card (CNIC) — both front and back — for standard KYC verification. In some cases, a selfie photograph holding your CNIC may be requested. If you do not have a CNIC, a valid Pakistani passport is accepted as an alternative. All KYC documents are submitted through pk78's secure encrypted upload portal and are stored in access-controlled systems. KYC is mandatory before any withdrawal can be processed.
No. Each individual may hold only one active pk78 account. Duplicate accounts — whether registered under different email addresses, mobile numbers, or device identifiers — are strictly prohibited. pk78's system uses automated detection to identify multiple accounts linked to the same person. If duplicate accounts are found, both will be closed and all associated balances and bonuses forfeited. If you have forgotten your login details, use the account recovery option rather than creating a new account.
On the pk78 login page, click the "Forgot Password" option. You will be prompted to enter the mobile number or email address registered to your account. A verification code or reset link will be sent to your registered contact. Follow the instructions to set a new password. If you no longer have access to your registered mobile number or email, contact pk78 support via live chat and the team will guide you through an identity-verified account recovery process.
You can request permanent account closure from within your pk78 account settings, or by contacting the support team via live chat or at [email protected]. Before closure, any remaining withdrawable balance will be processed to your verified payment method. Account closure is irreversible — you will not be able to reopen a closed account. If you are closing due to gambling concerns, we strongly recommend also activating self-exclusion before account closure, as this provides an additional layer of protection.
The minimum deposit on pk78 via JazzCash and EasyPaisa is PKR 100. This low entry point is specifically set to make pk78 accessible to Pakistani players across all income brackets — whether you are in Karachi, Lahore, or smaller cities. Bank transfer deposits via HBL, UBL, and Meezan Bank may have slightly higher minimums depending on the transfer type. The current minimum for each payment method is displayed on the deposit page within your pk78 account.
For fully KYC-verified pk78 accounts, JazzCash withdrawals are typically processed within approximately 15 minutes. This is one of the fastest withdrawal pipelines available in the Pakistani online gaming market. pk78 itself does not charge any withdrawal fees. However, JazzCash may apply their own standard mobile money transfer charges on the receiving end, which are set by JazzCash independently of pk78. EasyPaisa withdrawals follow a similar timeframe and fee structure.
No. pk78 strictly requires that all withdrawals are made to a payment method registered in the same name as your pk78 account. Third-party withdrawals are prohibited under our anti-money laundering obligations and international gaming license conditions. This means your JazzCash account, EasyPaisa wallet, HBL account, UBL account, or Meezan Bank account must be registered under your own verified name. Withdrawal requests to third-party accounts will be declined and may trigger an account review.
Yes. pk78 supports USDT TRC20 (Tether on the TRON network) as both a deposit and withdrawal method. This option is popular with Pakistani players who hold crypto assets and prefer to avoid traditional banking channels for privacy or convenience reasons. USDT deposits are converted to PKR at the prevailing exchange rate at the time of deposit. Crypto withdrawals are processed in USDT to your specified TRC20 wallet address. pk78 is not responsible for exchange rate fluctuations between the time of deposit and withdrawal.
First, confirm that your KYC verification is fully approved — unverified accounts cannot process withdrawals regardless of the amount. Also check that your withdrawal request has been submitted to a payment method matching your pk78 account name. If both conditions are satisfied and your withdrawal has been pending beyond the standard processing window, contact pk78 support via live chat inside your account with your transaction reference number. Our finance team can investigate pending transactions and provide a status update within minutes.
Yes — cricket betting is one of pk78's most popular features among Pakistani players, particularly during the Pakistan Super League (PSL) season. You can place bets on match winners, top batsman, highest partnership, total runs, and dozens of other markets per PSL fixture. Live in-play betting is available during matches, meaning you can place bets as the game unfolds. Odds are updated in real time. You need a verified pk78 account with a PKR balance to place cricket bets. Navigate to the Cricket section from the main menu to get started.
All slot games available on pk78 use certified Random Number Generator (RNG) technology, independently audited by third-party testing laboratories as a condition of pk78's international gaming license. This ensures every spin outcome is genuinely random and cannot be manipulated. The average Return to Player (RTP) for slots on pk78 varies by game but typically ranges between 94% and 97%. Each game's individual RTP is displayed in the game information panel before you start playing. Higher RTP means more of your total wagers are returned as winnings over time.
Dragon and Tiger is one of the simplest and fastest live casino card games available on pk78. One card is dealt to the Dragon position and one to the Tiger position from a standard deck. You bet on which side will receive the higher card, or whether the result will be a Tie. A Dragon or Tiger win pays approximately 1:1 (minus a small house commission), while a Tie typically pays 8:1 or 11:1 depending on the table variant. The speed of each round — usually under 30 seconds — makes Dragon and Tiger particularly popular with Pakistani players who enjoy fast-paced action.
Yes, the pk78 platform is fully optimised for mobile browsers on both Android and iOS devices. You do not need to download a separate app — simply open pk78.bid in your phone's browser (Chrome, Safari, or any standard browser), log in to your account, and all games including slots, live casino, WM Live tables, Dragon and Tiger, and cricket betting are available in full mobile-responsive format. The interface automatically adapts to your screen size. Mobile play on pk78 is smooth even on standard 4G connections available across Pakistan.
WM Live is a dedicated live casino studio provider whose games are available on pk78. Unlike standard live casino tables which use shared multi-player studio setups, WM Live specialises in high-frequency, fast-paced live dealer games including Speed Baccarat, Dragon and Tiger, and Roulette — all streamed from professional studio environments with real dealers and real cards. WM Live tables on pk78 are available around the clock. Game results from WM Live sessions are recorded and verifiable, making WM Live one of the most transparent live gaming options available to Pakistani players on the platform.
The pk78 welcome bonus matches a percentage of your first deposit up to a specified amount in PKR. The bonus is credited to your account alongside your deposit and can be used immediately on eligible games. Before any winnings generated from the bonus can be withdrawn, you must fulfil the wagering requirement — which specifies how many times the bonus amount must be wagered using real-money bets on qualifying games. The specific wagering multiplier, eligible games list, and time limit for completion are detailed in the welcome bonus terms, which are displayed during registration and in the Promotions section of your account.
Game contribution toward wagering requirements varies by game type on pk78. Typically, slot games contribute 100% of each wagered amount toward the requirement, making them the fastest way to clear bonus wagering. Live casino games such as Baccarat, Dragon and Tiger, and WM Live tables generally contribute at a lower rate — commonly 10% to 20% — because of their lower house edge. Cricket betting contributions also vary by market. The exact contribution rates for each game category are specified in the individual bonus terms. Always check the terms of a specific promotion before opting in.
Yes. pk78 runs a rotating schedule of promotions for active players, which typically includes weekly reload deposit bonuses, cricket cashback offers during major tournaments like the PSL, free spin packages tied to newly launched slot games, and loyalty rewards for high-frequency players. The available promotions for your account are displayed in the Promotions section after you log in. Eligibility for specific offers may depend on your recent deposit activity and account status. pk78 reserves the right to modify or withdraw promotions at any time, but active bonuses already credited to accounts are not retroactively affected.
If you request a withdrawal while an active bonus with an outstanding wagering requirement is applied to your pk78 account, you will typically be given the option to either continue playing to fulfil the requirement, or to forfeit the bonus and any bonus-derived winnings and withdraw only your original deposited balance. Forfeiting a bonus is irreversible. The withdrawal interface within your pk78 account will clearly indicate whether an active bonus restriction applies to your current balance before you confirm any withdrawal request. Contact pk78 support if you need clarification on your current bonus status.
Yes. pk78 operates under a valid international gaming license, which is a non-negotiable condition for operating a legal online casino and sportsbook platform at this scale. The license mandates compliance across multiple areas including player fund segregation, RNG certification, KYC verification, anti-money laundering procedures, and responsible gaming tool provision. pk78's licensed status is verifiable through the licensing authority's public player verification service — contact pk78 support at [email protected] for details on how to independently verify our license status. All games on pk78 are independently tested for fairness by certified third-party auditors.
The minimum age to register and play on pk78 is 21 years. This is strictly enforced through mandatory KYC identity verification using a Pakistani CNIC or passport, which allows pk78 to confirm both your identity and date of birth before processing any withdrawals. Accounts where the age verification process reveals the account holder is under 21 are immediately closed, all deposited funds are returned to the original payment method, and all bonus credits are forfeited. pk78 urges parents and guardians to keep their pk78 login credentials private and to install parental control software on shared devices accessed by minors.
All responsible gaming tools on pk78 are available directly within your account settings — no approval process or waiting period required for protective restrictions. To set a deposit limit (daily, weekly, or monthly in PKR), go to Account Settings and select Responsible Gaming. To activate a cool-off period (24 hours up to 30 days) or self-exclusion (1 month up to permanent), the same section applies. All restrictions activate instantly. Permanent self-exclusion is irrevocable. During any exclusion period, pk78 will send no promotional communications to your account. If you need immediate support, contact our team via live chat 24/7 or email [email protected] — all welfare conversations are handled with complete confidentiality.
pk78's support team is available around the clock — 24 hours a day, 7 days a week, including PSL match days. Reach us via live chat inside your account dashboard for the fastest response, or email us at [email protected] for non-urgent queries. We typically respond to email inquiries within 24 hours on business days. For responsible gaming concerns, priority handling is always available regardless of the time.
All your questions answered — now explore Pakistan's most trusted casino and sports betting platform. Cricket, slots, live casino, and Dragon and Tiger await.