pk78 Privacy Policy —
How We Collect, Use & Protect Your Data

1. Who We Are — Data Controller

pk78 is the operator of the online casino and sports betting platform accessible at pk78.bid. pk78 is licensed by an international gaming authority and operates as the data controller with respect to all personal information collected from players and visitors to the pk78 platform.

As data controller, pk78 determines the purposes for which and the means by which your personal data is processed. pk78 is committed to processing all personal data in a lawful, fair, and transparent manner, consistent with its obligations under its international gaming license and applicable data protection principles.

If you have any questions about this Privacy Policy or about how pk78 handles your personal data, you may contact the pk78 data protection team at [email protected]. This email address is for correspondence only and is not a clickable link.

2. Personal Data We Collect

pk78 collects personal data from you in the following categories, depending on how you interact with the platform:

pk78 only collects data that is necessary for the stated purposes. We do not collect sensitive personal data categories — such as racial or ethnic origin, religious beliefs, political opinions, or health data — except where expressly required by our responsible gaming obligations (for example, where a player discloses a gambling problem in the context of requesting support).

3. How We Use Your Personal Data

pk78 processes your personal data for the following purposes:

• Account Management: To create, maintain, verify, and manage your pk78 account, including processing your login, updating your account details, and managing your PKR wallet balance.
• Identity & Age Verification (KYC): To verify that you are who you say you are, that you are aged 21 or above, and that you are not a politically exposed person or subject to sanctions — as required by our international gaming license.
• Transaction Processing: To process your deposits via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20, and to process your withdrawal requests to verified payment methods.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, account theft, collusion, match-fixing, and any other abuse of the pk78 platform.
• Regulatory Compliance: To fulfil our obligations under our international gaming license, including maintaining transaction records for anti-money laundering (AML) purposes and cooperating with regulatory and law enforcement authorities where required.
• Responsible Gaming Monitoring: To identify indicators of problem gambling behaviour based on your gaming activity, session patterns, and deposit frequency — and to proactively offer support tools or impose protective limits where appropriate.
• Customer Support: To respond to your queries, resolve disputes, process complaints, and maintain records of support interactions for quality assurance.
• Platform Improvement: To analyse aggregate, anonymised usage data to improve the performance, usability, and game offering of the pk78 platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — subject to your communication preferences and opt-out rights as described in Section 10.

4. Legal Basis for Processing

pk78 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to fulfil our contract with you — i.e. the pk78 Terms and Conditions — including account management, payment processing, and game provision.
• Legal Obligation: Processing required to comply with our obligations under our international gaming license, including KYC verification, AML transaction monitoring, and regulatory reporting.
• Legitimate Interests: Processing carried out for pk78's legitimate business interests, including fraud detection, security monitoring, responsible gaming oversight, and platform improvement — where these interests are not overridden by your fundamental privacy rights.
• Consent: Processing based on your explicit consent, specifically in relation to receiving marketing communications. You may withdraw your consent at any time by updating your communication preferences within your pk78 account settings or by contacting support.

5. Data Sharing & Third-Party Disclosure

pk78 does not sell, rent, or trade your personal data. We may share your data with the following categories of third parties where necessary:

• Payment Service Providers: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20 processors receive the minimum financial data necessary to process your deposit and withdrawal requests.
• KYC Verification Partners: Third-party identity verification providers who assist pk78 in verifying the authenticity of identity documents and confirming player age in compliance with our licensing obligations.
• Game Content Providers: Including WM Live studio and certified slot game providers, who may receive anonymised session data for game performance monitoring purposes.
• Fraud Detection Services: Specialised fraud analytics providers who process technical data (including IP addresses and device identifiers) to identify suspicious activity and protect the integrity of the pk78 platform.
• Regulatory & Law Enforcement Authorities: pk78 will disclose personal data to competent regulatory, gaming, tax, or law enforcement authorities where required to do so by applicable law, our gaming license conditions, or valid legal process.
• IT Infrastructure Providers: Cloud hosting, server, and database service providers who store and process data on pk78's behalf under strict data processing agreements that prohibit any independent use of your data.

6. KYC & Identity Verification

As an internationally licensed gaming operator, pk78 is required by its license conditions to verify the identity and age of every player before permitting withdrawals and, in some circumstances, before permitting continued play above defined thresholds. This process — commonly referred to as Know Your Customer (KYC) — is a legal obligation and cannot be waived.

For Pakistani players, KYC verification typically requires the submission of a clear copy of your National Identity Card (CNIC) and, in some cases, a recent selfie photograph. Where a CNIC is unavailable, a valid Pakistani passport may be accepted. All identity documents are submitted through pk78's secure, encrypted document upload interface.

KYC documents are stored in encrypted form in access-controlled systems. Access to KYC materials is restricted to pk78's compliance team on a strict need-to-know basis. All access is logged. KYC documents are retained for a minimum of five years following account closure, as required by anti-money laundering regulations applicable under pk78's international gaming license.

pk78 uses KYC data exclusively for identity verification, age confirmation, AML screening, and fraud prevention. KYC documents are never shared with third parties for commercial purposes.

7. Cookies & Tracking Technologies

pk78 uses cookies and similar technologies on the pk78.bid platform. Cookies are small text files stored on your device that help pk78 provide a functional, personalised, and secure platform experience. The following categories of cookies are used:

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication cookies that keep you logged in to your pk78 account, security tokens, and load-balancing cookies. These cannot be disabled without breaking core platform functionality.
• Functional Cookies: Remember your preferences — such as language settings, remembered device status (for the "Remember me" login option), and responsible gaming tool settings — to provide a more personalised experience.
• Analytical Cookies: Collect anonymised, aggregated data about how players use the pk78 platform — including which pages are visited most frequently, how long sessions last, and what game categories are most popular. This data is used solely to improve the platform and is never used to identify individual players.

pk78 does not use third-party advertising or cross-site tracking cookies. You may manage your cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to use the pk78 platform, including logging in to your account.

8. Data Retention

pk78 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and our licensing obligations. The following general retention periods apply:

• Active Account Data: Retained for the duration of your active pk78 account relationship, plus any legally mandated post-closure retention period.
• KYC & Identity Documents: Retained for a minimum of five years following account closure, in compliance with anti-money laundering regulatory requirements applicable under pk78's international gaming license.
• Transaction Records (Deposits & Withdrawals): Retained for a minimum of five years following the date of the transaction.
• Gaming & Betting History: Retained for a minimum of two years for responsible gaming monitoring and dispute resolution purposes.
• Support Communications: Retained for a minimum of two years following the resolution of the relevant query or complaint.
• Marketing Consent Records: Retained for the period during which consent is active, plus two years following withdrawal of consent, for compliance documentation purposes.

Upon expiry of the applicable retention period, pk78 will securely delete or anonymise your personal data, subject to any continuing legal obligation to retain it.

9. Security Measures

pk78 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These include:

• 256-bit SSL encryption for all data transmitted between your device and pk78's servers.
• Encrypted storage of all sensitive personal data, including KYC documents and financial information, using industry-standard encryption at rest.
• Access controls restricting internal access to personal data on a strict need-to-know basis, with all access logged and regularly audited.
• Adaptive fraud detection systems that monitor login patterns, transaction behaviour, and gaming activity in real time to identify and block suspicious activity.
• Multi-factor authentication requirements for access to systems that hold player personal data by pk78 staff.
• Regular security assessments, penetration testing, and vulnerability scanning of pk78's technical infrastructure.
• Incident response procedures to identify, contain, and report any personal data breaches in accordance with pk78's obligations under its international gaming license.

While pk78 takes all reasonable and proportionate steps to protect your personal data, no system is entirely impenetrable. You are responsible for maintaining the security of your pk78 login credentials and for notifying us immediately if you suspect any unauthorised access to your account.

10. Your Privacy Rights

Subject to applicable legal limitations and pk78's regulatory obligations, you have the following rights with respect to your personal data held by pk78:

To exercise any of these rights, please contact pk78's support team via live chat in your account dashboard or by email at [email protected]. pk78 will respond to all data rights requests within 30 calendar days. In complex cases, this period may be extended by a further 60 days, and you will be informed accordingly.

Please note that certain rights are subject to exceptions. For example, pk78 cannot delete personal data that we are legally required to retain for AML compliance purposes, even if you request erasure. We will always explain clearly when an exception applies to your request.

11. Children & Minors

If you are a parent or guardian and believe that a person under 21 in your household has created a pk78 account, please contact pk78's support team immediately at [email protected]. pk78 will investigate and take prompt action. We encourage parents and guardians in Pakistan to use available parental control tools to restrict access to online gaming platforms.

12. International Data Transfers

As an internationally licensed gaming operator, pk78 may transfer certain categories of personal data to third-party service providers located outside Pakistan — including cloud infrastructure providers, KYC verification partners, and fraud detection services. Where such transfers occur, pk78 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required by our international gaming license.

Safeguards for international data transfers employed by pk78 include contractual data processing agreements with all third-party processors, standard contractual clauses where applicable, and due diligence assessments of third-party security practices prior to engagement. pk78 does not transfer personal data to countries or territories that do not provide an adequate level of data protection without implementing appropriate compensating safeguards.

13. Changes to This Privacy Policy

pk78 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, regulatory requirements, or platform features. Where changes are material, pk78 will notify registered players via email to their registered address and/or via a prominent notice on the pk78 platform at least 14 days before the changes take effect.

The "Last Updated" date at the top of this Privacy Policy indicates when the most recent revision was made. Your continued use of the pk78 platform after the effective date of any amended Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Privacy Policy, you must discontinue your use of pk78 and may request account closure.

14. Contact & Privacy Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to report a concern about how pk78 is handling your personal data, please contact us through the following channels:

• Live Chat: The fastest way to reach pk78 — available 24 hours a day, 7 days a week, directly within your pk78 account dashboard.
• Email: [email protected] — for formal privacy rights requests, data complaints, and non-urgent data-related queries. pk78 aims to respond to all privacy-related emails within 5 business days for general queries, and within 30 calendar days for formal data rights requests.

If you are not satisfied with pk78's response to a privacy complaint, you may have the right to refer the matter to the relevant data protection authority or to the complaints body specified under pk78's international gaming license. pk78 will always provide you with information about the appropriate escalation route when responding to a complaint that has not been resolved to your satisfaction.

This Privacy Policy was last updated on 1 January 2026 and supersedes all previous versions. Players should review this page periodically as continued use of pk78 constitutes acceptance of the current Privacy Policy.